After Sale Service
After Sale Service and Returns
Order cancellation return authorisation faulty goods handling and transit damage responsibility explained in plain terms.
After - Sale Service Most Frequent Questions and Answers How to Cancel an Order
before Payment and after Payment? If you have not paid for your order yet, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received. So if you haven’t paid, it doesn’t matter, we are not processing your order. If your order is more than a week old please note you may not be able to “reactivate” it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart. How to withdraw an Order after Payment If you have already paid for an order and want to cancel it, please contact us as soon as possible.If already purchased, then it is need to discuss further. If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit. If the package has already been delivered we cannot cancel or change the order. How to arrange for returning Faulty Goods? Please do not do returning without our directions.Before returning goods, please contact us to tell the issues you are having. Most of problems we are able to sort out by providing the technical support and you needn’t send your products back. If there are irremediable defects happening to the devices, you can return them back to us for repair or replacement under our twelve months warranty. You can contact us
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FAQ
After Sale Service Questions
How Do I Cancel Before Payment
There is nothing to do. Orders are not processed until a matching payment is received so an unpaid order simply lapses.
How Do I Cancel After Payment
Contact us as soon as possible. If the order is at an early processing stage it can usually be changed or cancelled with a refund or a credit.
How Do I Return Faulty Goods
Contact us before returning anything. Most issues resolve with technical support. Where a defect is irremediable a return code and address are issued under the twelve month warranty.
What Is the Warranty Period
Twelve months replacement warranty from delivery as standard.
Who Covers Transit Damage or Loss
Transit insurance at roughly two percent of order value is recommended and covers damage or loss in transit. Photograph the packaging before opening if damage is suspected.
Can I Return an Item I Simply Do Not Need
Contact us first. Returns outside of a fault are considered case by case and depend on condition and how long the item has been held.